1. Acceptance of Terms
By creating or using a patient account on CareDoc, you agree to these Terms for Patient and to any related platform notices, payment conditions, privacy rules, or operational instructions published by Care-box Limited.
2. Account Registration and Use
Patients should provide accurate personal information when registering on CareDoc. You are responsible for maintaining the confidentiality of your login credentials and for activity that occurs through your account unless you report unauthorized use promptly.
- You should provide correct name, email, phone number, and other information requested for service use.
- You should not create misleading, duplicate, fraudulent, or impersonated accounts.
- You should update your account information when it changes.
3. Appointments and Booking
CareDoc may allow patients to book physical or virtual consultations with approved doctors. Appointment availability, time slots, confirmation, pricing, and payment conditions may depend on doctor schedules, organization settings, subscription rules, and platform workflows.
- Patients should choose accurate appointment details and provide reasonable information for booking.
- Some appointments may require advance digital payment before service delivery.
- CareDoc may prevent, delay, or cancel booking actions if the selected service is unavailable or if platform rules require it.
4. Consultations and Follow-Up
CareDoc may support scheduled consultations, follow-up appointments, reminders, and digital communication related to care journeys. Patients should use the platform honestly and respectfully when interacting with doctors, organizations, or support channels.
- Patients should attend consultations on time and provide relevant history where possible.
- Follow-up eligibility, timing, and related fee rules may depend on doctor settings.
- Emergency or critical situations may not be appropriate for platform-based consultation alone.
5. Prescriptions and Medical Information
CareDoc may allow patients to receive, store, review, or download prescriptions and consultation-related records. These records are intended to support care continuity and should be reviewed carefully by patients.
- Patients should not alter or misuse digital prescriptions or consultation records.
- Medical advice and prescriptions remain the responsibility of the attending doctor.
- Patients should seek immediate local care where symptoms are urgent, severe, or worsening.
6. Payments, Refunds, and Charges
Some appointments or services on CareDoc may involve consultation fees, gateway charges, platform-managed payment workflows, or doctor-defined pricing. Payment status and access to certain virtual services may depend on successful transaction completion.
- Patients are responsible for reviewing payment method, appointment type, and fee details before confirming a booking.
- Refund timing or eligibility may depend on appointment status, doctor action, payment processor rules, or service circumstances.
- Care-box Limited may investigate irregular, disputed, or potentially fraudulent transactions before taking further action.
7. Responsible Use
Patients must use CareDoc lawfully and respectfully. Misuse of the platform can affect other users, healthcare operations, and service quality.
- You should not submit false medical claims, abusive content, threats, harassment, or unlawful material.
- You should not attempt to disrupt platform availability, bypass payment rules, or access another person’s account.
- You should not use CareDoc for fraudulent, illegal, or harmful activity.
8. Privacy and Confidentiality
Patient information used through CareDoc may include personal, medical, consultation, prescription, and payment-related data. Handling of such information is also governed by the CareDoc Privacy Policy.
- Patients should review the platform privacy policy before using the service.
- Patients should use secure devices and avoid sharing credentials with unauthorized people.
- Care-box Limited may process personal information to operate appointments, verification, notifications, payments, and related healthcare workflows.
9. Service Availability
CareDoc is a digital service platform and may experience interruptions, maintenance, third-party failures, connectivity issues, or temporary limitations. Doctor availability, live consultation status, and service access may also vary.
10. Limitations and Important Notices
CareDoc helps organize healthcare access and workflows, but it is not a replacement for emergency services, in-person clinical examination where necessary, or a guarantee of outcome. Medical responsibility for treatment decisions remains with the attending doctor, and patients should use appropriate judgment about when immediate local medical care is required.
11. Changes to These Terms
Care-box Limited may update these Terms for Patient from time to time to reflect service changes, legal requirements, payment workflows, safety policies, or product improvements. Continued use of CareDoc after updates may be treated as acceptance of the revised terms.
12. Contact
If you have questions about these Terms for Patient or need support related to patient use of CareDoc, please contact Care-box Limited at: